I help organizations resolve friction in complex digital systems.

Stabilizing and Modernizing
High-Stakes Enterprise Platforms

From public infrastructure to enterprise workflows, I turn ambiguity into aligned, measurable outcomes.

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About Me

Impact Snapshot

Selected outcomes from leading UX strategy and research in complex, high-stakes environments

15+

Years leading UX for complex, enterprise-scale platforms

Millions

Users impacted through strategic modernization and product direction

+30%

Growth in reach and engagement under fixed delivery constraints

AI+

Integrated AI-supported workflows and accessibility governance into production systems

Selected Organizations & Platforms

• U.S. Department of Labor •

• Oxford University Press •

• Condé Nast •

• The New York Times •

• Everyday Health •

Where I Add Value

I help organizations design and modernize complex digital products and services where constraints are real and decisions carry consequences.

The focus is on improving adoption, trust, and measurable outcomes through scalable, data-backed, AI-integrated systems that support real workflows and hold up over time.

  • EBSA Benefits Lost & Found Portal

    Designing a nationwide, high-stakes digital product where accuracy, accessibility, and data governance directly affect adoption and trust.

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  • Digital Product Modernization

    Modernizing legacy digital products into accessible, AI-supported systems with automation-ready workflows.

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  • ILAB Comply Chain Website Redesign

    Redesigning a compliance-driven enterprise system to improve clarity, data integrity, and usability across global stakeholders.

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How I Operate

I’m typically brought in whenthe problem is ambiguous, the stakes are high, and teams need clarity fast.

I help organizations define what actually needs to be built, align people and constraints around that direction, and move forward with confidence under real-world scrutiny.

In practice, my role often includes:

  • Defining product direction and system-level decisions that teams can execute with confidence

  • Aligning executives, engineers, and delivery teams around clear priorities under real constraints

  • Translating research and data into defensible, decision-ready frameworks

  • Integrating AI to improve discovery, decision-making, and workflow efficiency without compromising trust or accessibility

Hand-drawn diagram with colored shapes and labels explaining a concept, including a rectangle labeled 'A = color' and smaller diagrams with numbers and random lines inside rectangles.
Hand-drawn early wireframe sketch in pencil and ink on graph paper, showing low-fidelity layout concepts 
Early sketches and alignment artifacts used to clarify scope, align teams, and make critical decisions visible across disciplines.

Core Competencies

Strategy-first UX leadership for complex, high-stakes digital systems.

    • Human-centered AI integration under real constraints

    • Automation-enhanced workflows and wayfinding

    • Content operations and governance enablement

    • Governance-aware, compliant, scalable mixed methodologies

    • Research planning through synthesis and decision-ready recommendations

    • End-to-end journeys

    • Cross-stakeholder alignment

    • 508/WCAG compliance

    • Scalable patterns, governance, and system integrity

Connect & Collaborate

I’m exploring senior and leadership-level roles where organizations are navigating complex digital transformation and need clarity across accessibility, AI integration, and scale.

I partner with teams to align stakeholders, modernize digital products, and deliver systems that hold up under real-world constraints.

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