Improving How Complex Systems Work Across Teams, Workflows, and Constraints

From public infrastructure to enterprise product platforms, I help organizations turn ambiguity into aligned, defensible product direction.

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About Me

Impact Snapshot

Selected outcomes from leading UX strategy and research in complex, high-stakes environments

15+

Years leading UX for complex, enterprise-scale platforms

Millions

Users impacted through strategic modernization and product direction

+30%

Growth in reach and engagement under fixed delivery constraints

AI+

Integrated AI-supported workflows and accessibility governance into production systems

Selected Organizations & Platforms

Trusted by organizations operating in complex, high-stakes environments

• U.S. Department of Labor •

• Oxford University Press •

• Condé Nast •

• The New York Times •

• Everyday Health •

Where I Add Value

I lead UX strategy and design for complex systems where usability, governance, and operational realities must work together.

Most teams don’t struggle because of design execution.

They struggle because systems are misaligned.

  • Product direction does not match real workflows

  • Data models do not reflect how the business operates

  • Teams are building against outdated or conflicting assumptions

I identify where systems break down across workflows, teams, and constraints, and turn that into clear, buildable product direction.

  • EBSA Benefits Lost & Found Portal

    Designing a nationwide, high-stakes digital product where accuracy, accessibility, and data governance directly affect adoption and trust.

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  • Digital Product Modernization

    Modernizing legacy digital products into accessible, AI-supported systems with automation-ready workflows.

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  • ILAB Comply Chain Website Redesign

    Redesigning a compliance-driven enterprise system to improve clarity, data integrity, and usability across global stakeholders.

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How I Operate

I’m typically brought in when the problem is ambiguous, the stakes are high, and teams need clarity fast.

Often, this means stepping in when product direction is unclear, assumptions are misaligned, or teams are building against the wrong foundation.

I help organizations define what actually needs to be built, align people and constraints around that direction, and move forward with confidence under real-world scrutiny.

In practice, my role tends to include:

  • Defining product direction and system-level decisions that teams can execute with confidence

  • Aligning executives, engineers, and delivery teams around clear priorities under real constraints

  • Translating research and data into defensible, decision-ready frameworks

  • Integrating AI to improve discovery, decision-making, and workflow efficiency without compromising trust or accessibility

Translating system complexity into structured, navigable interfaces by aligning architecture, workflows, and user experience in high-stakes environments.

Core Competencies

System-Level UX Leadership for Complex, High-Stakes Products

    • Human-centered AI integration under real constraints

    • Automation-enhanced workflows and wayfinding

    • Content operations and governance enablement

    • Governance-aware, compliant, scalable mixed methodologies

    • Research planning through synthesis and decision-ready recommendations

    • End-to-end journeys

    • Cross-stakeholder alignment

    • 508/WCAG compliance

    • Scalable patterns, governance, and system integrity

Connect & Collaborate

I’m open to conversations about complex products, system redesign, and aligning teams around clearer, more effective product direction.

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