Designing Clarity Into Complex, High-Stakes Digital Systems

Senior UX leader improving adoption, trust, and outcomes across enterprise digital products through scalable, data-backed, AI-integrated, human-centered systems.

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About Me

Impact Snapshot

Selected outcomes from leading UX strategy and research in complex, high-stakes environments

15+

years leading UX for complex, enterprise-scale platforms

Millions

of users supported across national and global digital systems

+30%

growth in reach and engagement under fixed delivery constraints

AI+

integrated AI-supported workflows and accessibility governance into production systems

Where I Add Value

I help organizations design and modernize complex digital products and services where constraints are real and decisions carry consequences.

The focus is on improving adoption, trust, and outcomes through scalable, data-backed, AI-integrated systems that support real workflows and hold up over time.

  • EBSA Benefits Lost & Found Portal

    Designing a nationwide, high-stakes digital product where accuracy, accessibility, and data governance directly affect adoption and trust.

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  • Digital Product Modernization

    Modernizing legacy digital products into accessible, AI-supported systems with automation-ready workflows.

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  • ILAB Comply Chain Website Redesign

    Redesigning a compliance-driven enterprise system to improve clarity, data integrity, and usability across global stakeholders.

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How I Operate

I’m typically brought in when the problem is ambiguous, the stakes are high, and teams need clarity fast.

I help organizations define what actually needs to be built, align people and constraints around that direction, and move forward with confidence under real-world scrutiny.

In practice, my role often includes:

  • Defining product direction and system-level decisions that teams can execute with confidence

  • Aligning executives, engineers, and delivery teams around clear priorities under real constraints

  • Translating research and data into defensible, decision-ready frameworks

  • Integrating AI to improve discovery, decision-making, and workflow efficiency without compromising trust or accessibility

Hand-drawn diagram with colored shapes and labels explaining a concept, including a rectangle labeled 'A = color' and smaller diagrams with numbers and random lines inside rectangles.
Hand-drawn early wireframe sketch in pencil and ink on graph paper, showing low-fidelity layout concepts 
Early sketches and alignment artifacts used to clarify scope, align teams, and make critical decisions visible across disciplines.

Core Competencies

Strategy-first UX leadership for complex, high-stakes digital systems.

    • Human-centered AI integration under real constraints

    • Automation-enhanced workflows and wayfinding

    • Content operations and governance enablement

    • Governance-aware, compliant, scalable mixed methodologies

    • Research planning through synthesis and decision-ready recommendations

    • End-to-end journeys

    • Cross-stakeholder alignment

    • 508/WCAG compliance

    • Scalable patterns, governance, and system integrity

Connect & Collaborate

I’m exploring senior and leadership-level roles where organizations are navigating complex digital transformation and need clarity across accessibility, AI integration, and scale.

I partner with teams to align stakeholders, modernize digital products, and deliver systems that hold up under real-world constraints.

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